Quotes, Pricing & Scope

AMB Retouch + Design provides retouching, design and creative production services on either a per-image basis, hourly basis, or by reserved booking block, depending on project scope. This is to be discussed between client and staff before commencing the project. Free quotes will be provided upon request.

Retouching is generally charged on a per-image basis, with pricing determined by image complexity, volume, and supplied direction. Design, video and broader creative services are charged by booking block - Half day or Full Day.

Rates are quoted based on the information supplied at the time of enquiry. Any quote provided is an estimate only and is based on the scope, assets, references and turnaround outlined by the Client at the time of booking.

If project scope changes, assets are delayed, additional revisions are requested, or new instructions are introduced after work has commenced, AMB Retouch + Design reserves the right to revise costs accordingly.

Clients are responsible for ensuring all assets, notes, references, file specifications and instructions are supplied clearly and accurately before work commences. Delays, disorganisation, missing information, incorrect files, or incomplete briefs may result in additional charges and revised delivery timeline estimations.

Quotes are valid for 14 days unless otherwise stated.

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Booking Blocks & Availability

AMB Retouch + Design operates on a booking-based production model. Bookings reserve production capacity, calendar allocation and workflow priority for the Client within the agreed booking window. They are not a guarantee of the amount of time a project will take. Booking blocks are not flexible labour estimates. They are reserved production windows held exclusively for the Client.

Booking block structure is as follows:

• Half Day Booking Block – up to 4 hours reserved production

• Full Day Booking Block – 4 hours to 7.5 hours reserved production

Booked time reserves calendar space exclusively for the Client and remains billable whether or not the Client fully utilises the allocated time. Projects may require more or less time outside of the estimated turnaround times given, in which case, staff with create a new booking for the next available date and time slot.

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Asset Delivery & Missed Bookings

All required assets, briefs, copy, references, approvals and instructions must be supplied before agreed booking commencement time unless otherwise agreed in writing.

If assets are delayed, incomplete, not supplied, or materially incorrect within the booked window:

• the reserved booking remains billable

• delivery timelines may shift

• work may be moved to the next available production slot

Late delivery does not extend or preserve the original booking window. Where delayed supply requires reprioritisation, same-day turnaround, after-hours work or schedule reshuffling, AMB Retouch + Design reserves the right to apply rush fees. Unused booked time due to delayed supply, cancellation, inaction, or failure to provide required materials remains billable.

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Revisions, Changes & Re-briefs

One (1) round of minor revisions is included in standard project pricing unless otherwise agreed in writing.

Minor revisions must:

• fall within the original approved brief

• be supplied in one consolidated list via email, and

• be submitted within a reasonable review period.

Additional revision rounds, staggered feedback, or changes supplied across multiple emails may incur additional charges. Any change in direction, revised brief, new creative request, re-selection, re-shoot, file swap, replacement image, additional output, or amendment outside the original approved scope will be treated as additional work and billed accordingly. Major re-briefs or changes to approved direction may be re-quoted and/or additional dates booked.

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Additional Charges

Additional charges may apply where work falls outside the originally quoted scope, including but not limited to:

• rush or priority turnaround requests

• same-day turnaround

• weekend, public holiday or after-hours work

• additional revision rounds

• new instructions introduced after commencement

• reshoots, image swaps or file replacements

• request for Image Selection

• incorrect, low-resolution or unsuitable files supplied

• additional exports, crops, resizing, renaming or file management

• colour changes, asset swaps, image extensions, compositing or additional versions

• booking delays, missed booking windows or short-notice cancellations

Applicable surcharges are outlined in a relevant Client Rate Card or proposal unless otherwise agreed in writing.

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Payment Terms

Payment terms are as follows unless otherwise agreed in writing:

• New clients may be required to pay a 50% deposit prior to commencement

• Remaining balances are due within 7 days of invoice issue

• Approved account clients may be offered 7–14 day payment terms

• Work may be paused where invoices become overdue, or a late-payment fee will be added to and existing invoice.

Late payments may incur administrative recovery costs, interest, and/or debt recovery action where necessary.

The Client agrees to pay all reasonable costs associated with recovering overdue accounts.

AMB Retouch + Design is not currently registered for GST. GST is not applicable unless otherwise stated.

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Cancellations & Rescheduling

Bookings may be rescheduled with at least 48 hours notice. Rescheduled bookings are subject to calendar availability and are not guaranteed to be rebooked immediately. Where less than 48 hours notice is provided, AMB Retouch + Design reserves the right to charge a Half-Day Rate booking fee. Booking can be rescheduled online.

Cancellations can be made no later than 72 hours before the booked date. Cancellations after 72 Hours will incur a Full-Day Rate booking fee. Same-day cancellations, missed bookings, or bookings where required assets are not supplied are fully billable at a Full-Day Rate booking fee. Booking can be cancelled online.

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Artwork Approval & Print Responsibility

The Client is solely responsible for reviewing, approving and signing off on all final artwork, content and deliverables prior to print, publication, upload or release.

While all reasonable care is taken to prepare technically sound files, AMB Retouch + Design is not responsible for:

• proofreading supplied content

• checking spelling, grammar or legal copy

• verifying dates, pricing, barcodes, URLs or phone numbers

• checking logo selection or brand compliance unless specifically scoped

• printer-specific technical requirements unless specifically requested

Final approval from the Client confirms that all supplied content has been reviewed and approved for production.

Once final approval has been given, the Client accepts full responsibility for errors identified after release, upload, print or publication.

 

Third-Party / Agency Clients

Where AMB Retouch + Design is engaged by an agency, studio, photographer, production house or third-party supplier, that party is responsible for communicating project scope, timelines, costs and potential additional charges to their end client. AMB Retouch + Design is not responsible for underquoted work, omitted production requirements, or third-party budget assumptions made without prior written approval.

Where work is quoted via a third party, additional costs may still apply where scope expands beyond the original approved brief.

Agencies that require on-demand or regular work days through AMB Retouch + Design, must come to a contractual agreement before commencing any work. Any test work required to navigate staff skill before engaging in a contract will be fully billable.

 

Independent Contractor Status

AMB Retouch + Design provides services as an independent contractor.

Nothing in this agreement constitutes employment, exclusivity, partnership, joint venture, or entitlement to employee benefits. AMB Retouch + Design retains control over its methods of work, scheduling, working hours, workflow and delivery processes unless otherwise agreed in writing or through a signed contract. 

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Communication

For clarity, accuracy and record-keeping, all project instructions, approvals, feedback and change requests must be supplied in writing via email wherever possible.

AMB Retouch + Design may request written confirmation of verbal feedback before proceeding with changes.

The Client is responsible for reviewing all final files upon delivery and notifying AMB Retouch + Design promptly of any concerns prior to approval, publication or release.

Receipt of final files and/or use of delivered work constitutes acceptance of the completed deliverables unless otherwise disputed in writing within a reasonable timeframe.

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Acceptance

By engaging AMB Retouch + Design, requesting a booking, approving a quote, paying a deposit, or supplying project assets, the Client acknowledges and agrees to these Terms & Conditions.